Introducing Knowledge Base

Organizations rely on Basewell features such as our OneDrive, Notion, Google Drive, and Slack integrations, in addition to our industry-leading content authoring tools, to keep their content fresh and accessible. Now, we’re expanding Basewell’s content capabilities with a new feature: Knowledge Base.

Building your knowledge base in Basewell is fast and easy. Information is presented in a familiar wiki format, and Basewell Intelligence automatically routes content to each user based on their unique context and permissions. Behind the scenes, our analytics engine tracks and reports engagement in real time, so you always know who is knowledgeable, who needs help, and why.

Why a knowledge base?

We believe in supporting employees anytime they're stopped in their work (and can't continue until they get additional training or questions answered). Traditionally, learning tools have only been relevant for a brief moment in one's learning journey (onboarding or compliance training). Completely different apps and workflows are used for other learning moments.

Our approach allows organizations to eliminate these silos of information. Basewell guides and certifications are perfect for formal training, and Intelligence is tuned to accurately answer employee questions in real time.

Yet a third store of company information exists: internal wikis. Conveniently, the content found in internal wikis, formal training, and general documentation overlaps. Basewell’s unique positioning at the intersection of company knowledge and formal training means expanding support for internal wikis made sense.

The complete learning ecosystem

With the addition of Knowledge Base, Basewell now offers a complete learning ecosystem:

This combination ensures employees always have the information they need, the moment they need it, in the format that works best for them.

Meeting teams where they are

Like our other features, Knowledge Base represents our commitment to meeting teams where they're at, while enhancing pre-existing workflows. Bringing wiki-style documentation into the same platform that handles your training and real-time employee support is another step towards eliminating friction for teams trying to do their best work.

Try Basewell to experience how our approach helps world'-class teams onboard faster, improve retention, and build confident, high-agency teams.