Basewell Security Overview
Safeguarding, securing, and stewarding your data is our top concern. Every feature is built with these principles in mind.
An ongoing commitment to protect your most critical information.
Data Security
Customer data is backed up daily and secured in transit, storage, processing, and at rest with strictly enforced access controls. Admins can add granular user permissions to segment content visibility and access when using Basewell.
Application Security
Basewell is wrapped in an authentication layer, with logging enabled on all critical systems. We routinely scan for vulnerabilities, monitor packages, and conduct security reviews of the codebase. All features must pass rigorous quality and security controls before entering production. Amazon Web Services (AWS) is used to host our application. All data center physical security controls are deferred to them.
AWS physical security controls
Security Profiles and Infrastructure
Basewell is hosted on Amazon Web Services (AWS), one of the major cloud service providers, in the East US region. Customer data is not stored outside of production environments, and customer accounts are logically separated from development instances with unique development, testing, and production environments. Basewell employees are only allowed to access customer data—with permission—during troubleshooting sessions.
Basewell AI—powering helpful, contextualized, high-quality product experiences.
Governance
AI subprocessors are forbidden from using Basewell customer data to train models. In addition, Basewell utilizes zero-retention policies when possible, with minimum-retention policies as the standard. For more information on AI subprocessor information, visit OpenAI's security portal.
OpenAI Data Retention Policy
Accuracy
Workspace data powering Basewell AI is logically separated. Basewell AI operates autonomously within each workspace instance, minimizing errors, and eliminating cross-pollination between similar concepts across different organizations.
Enterprise-grade stability you can count on.
Availability
Basewell utilizes a global server network to deploy reliable, stable, and fast user experiences, anywhere. Additionally, region redundancy and backup deployment protections are in place should a region fail or go offline. Basewell's global uptime is 99.99%.
Compliance
Basewell's development best practices are built to follow international guidelines and regulatory standards. Our data and privacy programs comply with General Data Protection Regulation (GDPR). We are meeting ISO 27001 and SOC 2 Type 2 standards and are pursuing certification.
GDPR Standards