Basewell has achieved SOC 2 Type 2 compliance after comprehensive evaluation by an independent third-party auditor. Our security controls align with industry standards and best practices for security and confidentiality.

Customer data is backed up daily and secured in transit, storage, processing, and at rest with strictly enforced access controls. Admins can add granular user permissions to segment content visibility and access when using Basewell.

Basewell is wrapped in an authentication layer, with logging enabled on all critical systems. We routinely scan for vulnerabilities, monitor packages, and conduct security reviews of the codebase. All features must pass rigorous quality and security controls before entering production. Amazon Web Services (AWS) is used to host our application. All data center physical security controls are deferred to them.

Basewell—along with all Basewell data—is hosted on Amazon Web Services (AWS), one of the major cloud service providers. Data at rest is retained in the United States of America, specifically the East AWS US region. Customer data is not stored outside of production environments, and customer accounts are logically separated from development instances with unique development, testing, and production environments.

Using customer data to train Basewell artificial intelligence models is forbidden. Additionally, Basewell utilizes zero-retention data policies when possible, with minimum retention policies as the standard across all artificial intelligence subprocessors.

Workspace data powering Basewell AI is logically separated between customer accounts. Basewell AI operates autonomously within each workspace instance, minimizing errors and eliminating cross-pollination between similar concepts across different organizations. All Basewell AI responses include links to source material for transparency on how responses were informed, and we follow industry and AI subprocessor best practices to ensure accurate, consistent, and safe results.

Basewell utilizes a global server network to deploy reliable, stable, and fast user experiences, anywhere. Additionally, region redundancy and backup deployment protections are in place should a region fail or go offline. Basewell's global uptime is 99.99%.

Basewell’s development and quality standards are uncompromising. Features are rigorously tested before entering production, with post-release monitoring ensuring stability after live deployment.